RS-Retail Services Specialist

Rating Description


Retail Services Specialists (RS) provide direct personal services by operating and managing retail and service activities to include: ship stores, vending and cash collection machines, shipboard barbershop, and laundry operations. Managers perform administrative and automated stock control functions for all activities operated. For more detailed information, see the Rating Information Card.

There are 5 credentials closely related to the tasks performed in this Rating that may be attainable as soon as Class "A" technical school has been completed. Sailors can take advantage of these credentialing opportunities shortly following their initial training. Select "< 1 Year" for the "Experience after 'A' School" filter in the "Related Credentials" section to view these credentials.

Voluntary Education

In addition to obtaining certifications in your field, voluntary education is another way to enhance job performance. Options for voluntary education include:

For help in making informed choices on schools and education programs when using tuition assistance, see:

Navy Learning Center Recommended Degrees for RS-Retail Services Specialist

The following occupational-related degrees are recommended by the Navy Learning Center and are listed in the Navy Learning and Development Roadmap (LaDR) for RS.

Recommended Associate Degrees

  • AA - Associate in Arts
  • AA - Associate in Arts (Business/Business Information Systems)
  • AA - Associate in Arts (Business/Business)
  • AA - Business and Economics
  • AA - Information Systems
  • AA - Liberal Arts
  • AAS - Administrative / Management Studies
  • AAS - Business Administration
  • AAS - Business Administration (Management)
  • AAS - Business Management (Marketing and Sales Management)
  • AS - Associate of Science (Business Administration)
  • AS - Business Administration
  • AS - Business Studies
  • AS - Business, Management and Economics (Business)
  • AS - Industrial Management Technology
  • AS - Liberal Arts
  • AS - Management
  • ASL - Associate in Supervisory Leadership

Recommended Bachelor/Master Degrees

  • BA - Human Resources
  • BA - Liberal Arts
  • BA - Liberal Studies
  • BA - Liberal Studies (Administrative Leadership)
  • BA - Organizational Development
  • BA - Sociology
  • BAAS - Bachelor of Applied Arts and Sciences
  • BBA - Business Administration (Accounting)
  • BBA - Business Administration (General Business)
  • BBA - Business Administration (Information Systems)
  • BBA - Business Administration (International Business)
  • BBA - Business Administration (Management)
  • BBA - Business Administration (Marketing)
  • BGS - Bachelor of General Studies
  • BGS - Organizational Leadership
  • BS - Business Administration
  • BS - Business Administration (General Management)
  • BS - Business Administration (Management)
  • BS - Business, Management and Economics (Business Management)
  • BS - Finance / Economics
  • BS - General Business
  • BS - Liberal Arts
  • BS - Organizational Leadership
  • BS - Public Administration (General)

Collateral Duty / Out of Rate Assignments

Navy collateral duties/out of rate assignments play a vital role in the day-to-day operations and duties that Officers and Enlisted Sailors perform. Certifications and licenses are also available in these collateral duties/out of rate assignments, so please go to the Collateral Duty/Out of Rate Assignments search feature (under the Navigator) and explore more opportunities to get certified

Opportunities Related to Academic Degrees

Out of rate requests for exam funding for credentials related to an earned academic degree or a semester course may also be funded if it can be directly related to an industry certification or state license.

For example, if you have a degree in Human Resources but are serving as a Culinary Specialist, you can get funding for a Professional in Human Resources (PHR) certification.

If the completed degree is not in the Sailor's Joint Service Transcript (JST), the Sailor must provide proof of completion with the Voucher Request Form, OPNAV 1500/57 for funding approval. The requested credential must be included on the Navy COOL website, and the Sailor must meet all other eligibility requirements.

As with any credential, you must meet all other eligibility criteria and the certification or license vendors' requirements.

Opportunities for Cross-Rated Sailors

If you have cross-rated, you now are eligible for certifications and licenses mapped to your prior rating. The “Navy Bucks” icon on the Navy COOL page for your previous position/rate indicates which certifications and licenses may be funded.

As with any credential, you must meet all other eligibility criteria and the certification or license vendors' requirements.

Opportunities Related to Off-Duty or Command-Sponsored Training

If you can document that you have completed an on- or off-duty training course that fully prepares you for a civilian certification or license, you may now be eligible to have it funded.

For example, if you took a Command-sponsored Emergency Medical Technician course, you may be eligible for funding for an EMT Basic credential.

The requested credential must appear on Navy COOL, although it does not need to show the Navy Bucks icon to be funded.

College course completion must be annotated in your Joint Service Transcript. Formal off-duty or command-sponsored training should be visible in your Electronic Training Jacket (ETJ). In lieu of an ETJ entry (where training cannot be entered into the ETJ) you will need to submit some form of, proof of completion (a certificate of completion from the course/training is sufficient). If neither of the previously mentioned methods of validating proof of completion are available, then a command correspondence (such as a command letter, memo, or PG-13 form) describing the training along with the OPNAV 1500/57 Professional Certification and Licensing Voucher Request (COOL Voucher Request Form).

As with any credential, you must meet all other eligibility criteria and the certification or license vendors' requirements.

Opportunities for Navy Reservists

If you are a Navy Reservist, you may now be eligible for funding for credentials related to your civilian occupation. The certification or license must have relevance to the needs of the Navy, and must appear on Navy COOL, although it does not need to show the Navy Bucks icon to be funded.

To validate your civilian occupation, you will need a screen shot from Navy Standard Integrated Personnel System (NSIPS) showing the Civilian Occupational Code. Please send the NSIPS screenshot with your OPNAV 1500/57 Professional Certification and Licensing Voucher Request (COOL Voucher Request Form).

In lieu of NSIPS documentation you may also submit a command endorsed and executed NAVPERS 1070/613 (PG-13) Administrative Remarks form noting your civilian occupation along with your OPNAV 1500/57 Professional Certification and Licensing Voucher Request (COOL Voucher Request Form). You must sign the PG-13.

As with any credential, you must meet all other eligibility criteria and the certification or license vendors' requirements.

Prior Other-Service Enlisted Occupation

If you are Navy enlisted (Active or Reserve), you may now be eligible for funding for credentials related to prior other-Service (Army, Air Force, Marine Corps, Coast Guard) enlisted occupation. The certification or license must have relevance to the needs of the Navy, and must appear on Navy COOL, although it does not need to show the Navy Bucks Navy Bucks icon icon to be funded.

To validate your prior other-Service occupation, you will need to provide Navy COOL with a document (e.g. DD-214; or Military Service School completion certificate; or other document) showing your other-Service occupation. Please send the document (scanned & emailed) with your OPNAV 1500/57 Professional Certification and Licensing Voucher Request (COOL Voucher Request Form).

As with any credential, you must meet all other eligibility criteria and the certification or license vendors' requirements.

Credentials Earned & Maintained Prior to Joining the Navy

If you are Navy enlisted (Active or Reserve), you may now be eligible for funding for credentials that were earned, and maintained, prior to your enlistment in the Navy. The certification or license must have relevance to the needs of the Navy, and must appear on Navy COOL, although it does not need to show the Navy Bucks Navy Bucks icon icon to be funded.

To validate your earned & maintained credential, you will need to provide Navy COOL with a scanned or emailed document (e.g. credential certificate document, screenshot from your credential dashboard, digital badge, etc…) showing the credential earned and maintained. Please send the document (scanned & emailed) with your OPNAV 1500/57 Professional Certification and Licensing Voucher Request (COOL Voucher Request Form).

As with any credential, you must meet all other eligibility criteria and the certification or license vendors' requirements.

E4

E5

E6

E7

FREQUENTLY ASKED QUESTIONS

A BIBLIOGRAPHY is provided by the Navy Advancement Center (NAC) to document the REFERENCES used by a subject matter expert (a Navy Chief in the rating) as the basis for writing the items on the Active Duty and Reserve Navy Advancement Exams. If a reference has been updated since the exam was created and differs from the reference listed here, the information in the updated reference will be used as the basis for scoring the exam.

General Exam FAQs     Bibliography FAQs

INQUIRIES CONCERNING

Exam Development and Bibliographies
COM: (850) 473-6110
DSN: 753-6110
SFLY_EXAM_QUESTION@navy.mil

General Advancement Information
COM: (850) 473-6148
DSN: 753-6148
SFLY_NAVY_ADVANCEMEN@navy.mil

This is an official U.S. Navy websiteUpdated: December 03, 2019
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Click links below to view LaDR documents

This credential is recommended on the rating  LaDR for Sailors currently in the E-3 pay grade, BUT MAY BE TAKEN BY SAILORS IN OTHER PAY GRADES.

Click links below to view LaDR documents

This credential is recommended on the rating  LaDR for Sailors currently in the E-4 pay grade, BUT MAY BE TAKEN BY SAILORS IN OTHER PAY GRADES.

Click links below to view LaDR documents

LaDR documents are available as pay grade-specific or combined, covering all the pay grades in a rating.

Click here to go to Certified Records Manager (CRM) COOL Snapshot page.

Renewal Period: 5 years

The Institute of Certified Records Managers (ICRM), Certified Records Manager (CRM) certification requires candidates to meet both educational and work experience certification requirements. A minimum of one year of professional records and information management (RIM) work experience is required, regardless of the level of education a candidate possesses. The minimum acceptable education is graduation from high school (completion of 12 grades) or equivalent (e.g., GED credential or equivalency diploma) in conjunction with five years of professional level RIM experience. The preferred qualifications are a college degree (four-year or bachelor’s degree) and one year of professional RIM experience. CRM candidates must pass a six-part written examination.

Click here to go to Certified Hotel Administrator (CHA) COOL Snapshot page.

Renewal Period: 5 years

The American Hotel and Lodging Educational Institute (AHLA), Certified Hotel Administrator (CHA) is an intermediate career-level credential for hospitality managers who work in guest relation offices. CHAs have experience and skill in hospitality operations, lead staff, and financial and property management. Candidates for the CHA must meet educational and experiential requirements and are required to pass the exam.

Click here to go to Advanced Customer Service and Sales Certification COOL Snapshot page.

Renewal Period: 3 years

The National Retail Federation (NRF), Advanced Customer Service and Sales Certification is an intermediate-level certification for professionals who provide customer support. The Advanced Customer Service and Sales Certification assesses candidates’ selling skills and their ability to gain customer commitment. Candidates for the Advanced-level customer service and sales certification are required to earn the entry-level NRF Customer Service and Sales Certification first. Candidates must take a written exam.

Click here to go to Customer Service and Sales Certification COOL Snapshot page.

Renewal Period: 3 years

The National Retail Federation (NRF), Customer Service and Sales Certification is an entry-level certification for professionals who provide customer support. The Customer Service and Sales Certification assesses candidates' core customer service skills that are applicable to a range of entry-level through first-line supervisory positions across the sales and service industries. The Customer Service and Sales credential is recommended for anyone interested in obtaining a job or pursuing a career in retail and other industries that value customer service skills. The certification exam measures candidates’ knowledge in the areas of products and services, customer needs, informing and educating customers, meeting customers' needs and providing ongoing support. Candidates must take a written exam.

Click here to go to Certified Professional in Supply Management (CPSM) COOL Snapshot page.

Renewal Period: 3 years

The Certified Professional in Supply Management (CPSM) certification is for supply chain and procurement professionals with skills in areas such as finance, supplier relationship management, organizational global strategy, and risk compliance. Candidates must either have five years of full-time, professional supply management experience (non-clerical, nonsupport) without a qualified bachelor's degree or have three years of full-time, professional supply management experience (non-clerical, nonsupport) and must have a bachelor's degree. Candidates must also pass three written exams. Candidates who are Certified Purchasing Managers (CPMs) in good standing with a bachelor's degree only need to take a CPSM Bridge Exam.

Click here to go to Certified Logistics Technician (CLT (AE)) COOL Snapshot page.

Renewal Period: 5 years

The Certified Logistics Technician (CLTAE) recognizes individuals who demonstrate mastery of the core competencies of material handling at the front-line (entry-level through front-line supervisor). The goal of the CLTAE is to raise the level of performance of logistics workers both to assist the individuals in finding higher-wage jobs. The CLTAE consists of two parts: the foundational-level Certified Logistics Associate (CLA) certificate and the mid-level technical CLT certification. Before taking the CLTAE assessment, candidates must have a CLA certificate. MSSC strongly recommends that individuals be at an 8th-grade math and 10th-grade reading level.

Click here to go to Certified Logistics Associate (CLA) COOL Snapshot page.

Renewal Period: Not Renewable

The Manufacturing Skill Standards Council (MSSC), Certified Logistics Associate (CLA) is a foundational-level credential and is a prerequisite for the Certified Logistics Technician (CLT) certification. MSSC training and assessment addresses the need for employability and academic skills as well as technical skills. MSSC strongly recommends that individuals be at the 8th grade level of math and 9th grade level of English before attempting MSSC courses and assessments. There are no experiential or hands-on requirements for MSSC certification as it is expected that individual employers will determine those requirements based upon their own specific needs. MSSC does not require that individuals take MSSC courses prior to testing. Critical work functions and their related key activities for the CLA include: global supply chain logistics life cycle, logistics environment, material handling equipment, safety principles, safe material handling and equipment operation, quality control principles, workplace communications, teamwork and workplace behavior to solve problems, and using computers.

Click here to go to Transportation Worker Identification Credential (TWIC) COOL Snapshot page.

Renewal Period: 5 years

The Transportation Security Administration (TSA), Transportation Worker Identification Credential (TWIC), while not formally a license or certification in and of itself, is required by the Maritime Transportation Security Act for workers who need access to secure areas of the nation's maritime facilities and vessels. TSA conducts a security threat assessment (background check) to determine a person's eligibility and issues the credential. U.S. citizens and immigrants in certain immigration categories may apply for the credential.

Click here to go to Microsoft Office Specialist (MOS): Microsoft Office 2013 COOL Snapshot page.

Renewal Period: Lifetime

The Microsoft Office Specialist (MOS): Microsoft Office 2013 credential is an entry-level certification for individuals who wish to demonstrate expertise in using Microsoft Office programs. Key technologies include Word, Excel, PowerPoint, Access, Outlook, SharePoint and OneNote. Candidates must pass one certification exam. There are no experience requirements for this certification but Microsoft Learning recommends that a candidate have hands-on experience with the product prior to testing.

Click here to go to Microsoft Office Specialist (MOS): Microsoft Office 2016 COOL Snapshot page.

Renewal Period: Lifetime

The Microsoft Office Specialist (MOS): Microsoft Office 2016 credential is an entry-level certification for individuals who wish to demonstrate expertise in using Microsoft Office programs. Key technologies include Word, Excel, PowerPoint, Access, and Outlook. Candidates must pass one certification exam. There are no experience requirements for this certification but Microsoft Learning recommends that a candidate have hands-on experience with the product prior to testing.

Click here to go to Certified Records Analyst (CRA) COOL Snapshot page.

Credential description coming soon.

In Demand

This certification is considered in demand. The U.S. Department of Labor sponsored CareerOneStop's analysis indicates the certification is frequently mentioned in online job postings.

Navy Bucks

Credential voucher or reimbursement for credential exam, re-certification, or maintenance fee has been approved for payment through the Navy's Credential Program Office. To get a voucher request form, click Menu at the top of any page, then click "2 Complete Voucher and Apply" under Credentialing Steps.

GI Bill®

Reimbursement for exam fees has been approved for payment through the GI Bill. Click for external link to GI Bill licensing and certification information.

Note: GI Bill approval data is updated quarterly. For the latest information, visit the WEAMS Licenses/Certifications Search page. Make sure to select "Both" in the LAC Category Type drop-down before searching.

Click here to go to external link GI Bill site.

ANSI

This credential has been accredited by ANSI. Click for external link to the ANSI web site.

ICAC

This credential has been accredited by ICAC. Click for external link to the ICAC web site.

NCCA

This credentialing program has been accredited by NCCA. Click for external link to the NCCA web site.

ABSNC

This credential has been accredited by ABSNC. Click for external link to the ABSNC web site.

IAS

This credential has been accredited by IAS. Click for external link to the IAS web site.

Some

Credential is related to some tasks associated with the duties of the rating (at least one critical task but less than 80%)

Most

Credential is directly related to most of the major duties associated with the rating (at least 80%)

Other

Credential is related to this military occupation, but is more advanced or specialized and therefore will likely require additional education, training, or experience

High

Highly attainable: Credential is related to the duties performed within the military occupation, the mimum education requirement = HS or less and/or minimum experience = 2 years or less experience and no additional requirements.

Medium

Moderate ease of attainment: Credential is related to the duties performed within the military occupation, the minimum education requirement = Associate's and/or prerequisite and/or minimum experience = more than 2 years and less than 10 years of experience.

Low

May be difficult to attain: Credential is related to the duties performed within the military occupation, the minimum education requirement is a Bachelor's degree, and/or minimum experience is 10 or more years.

Most – Tasks in these careers match most duties of the military job or specialty (approximately 80% or greater)
Some – Tasks in these careers match some duties of the military job or specialty (greater than 20% but less than 80%)
Bright Outlook – new job opportunities are very likely in the future for this job

Registered Apprenticeship

An apprenticeship program is registered with the U.S. Department of Labor. Go to the Apprenticeship Finder and enter career path or location to find apprenticeship opportunities.

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This credential has been accredited by: