Step 4: Report Results to Navy COOL

Graphic of exam paper

When you’ve completed your credential exam, taken a test, or met recertification requirements, you must provide the results to the following groups, regardless of whether you passed or failed!

These groups are:

  • The Navy's Credentials Program Office: email 1) Pass/Fail and 2) Your Score (if relevant) to:
  • Your Supervisor
  • Your Local Approving Official

When you successfully earn a certification or license, make sure to get credit for your accomplishment by getting the credential included on your Joint Service Transcript (JST).

Next, check below for specific requirements that apply to you.

Make sure to get credit for your earned certification or license! Update your JST with your earned credential. For instructions, see the JST Correction/Update Procedures page on the Joint Services Transcript website.

When documentation is submitted, please wait approximately 15 days before logging into Joint Service Transcript (JST) to check your transcript for the change. After logging in, the ‘Transcript Update Status’ will let you know when the documents were received and the current status.

You should provide only "Certified True Copies" or "Notarized" copies of your credential completion certificate or Digital Badge to JST Operations. (*Digital Badge is described at the bottom of this page.)

To obtain a "certified to be true copy," take your original document to an O-4 or above, Admin Office or Navy College Office (NCO). They can make a copy of the original document and sign the copy (with title and date) stating that they have seen the unaltered original document.

  • JST entries via web/Internet:
    Website: When logging in, click "My Inquiries" and create a new inquiry requesting your certification/license be added. You can then attach your certification inside the request/JST and it will be added.
  • JST entries via email: In your email, be sure to include:
    Last 4 only of SSN
    Email address
  • JST entries by fax:
    Fax: (850) 473-6013 or DSN 753-6013. On your fax cover sheet, be sure to include:
    Last 4 only of SSN
    Email address
  • JST entries by mail or hardcopy:
    ATTN: JST Operations Center, N644
    6490 Saufley Field Road
    Pensacola, FL 32509
  • For assistance in JST, contact:
    Attn: JST Operation Center, N644
    6490 Saufley Field Road
    Pensacola, FL 32509
    Fax: (850) 473-6013 or DSN 753-6013

Add an entry to OSR/ODC (PASS ONLY).

Ensure copy of certification is provided to your local Human Resources/N1 (PASS ONLY).

In most cases, the member must schedule and take the credential exams within 60 calendar days from receipt of your voucher (date the exam was funded). If the member's certification exam process takes longer than 60 days he/she must call or email the Navy's Credentials Program Office ( [(850) 452-6683/6664] to request a time waiver for going beyond the 60 calendar day limit. Vouchers not used in the approved timeframe will be recalled and the member will no longer be authorized to use the voucher.

The exam voucher/funding is non-transferable and may only be used by the individual specifically issued, towards the specific exam that was funded. The member may be subject to administrative and/or disciplinary action if he/she attempts unauthorized use of the voucher.

A Digital Badge is a validated indicator of accomplishment, skill, quality, or interest that can be earned in many learning environments. After earning your certification or license, you may receive an email from the credentialing organization where you earned it informing you that they have issued you a Digital Badge. Click the link they provide you (or a badge image). This will take you to the credentialing organization's web page, where you may have to create an account to claim your badge. Print out the digital badge and provide a copy to JST.

*Note that not all credentialing organizations offer Digital Badges yet. Digital Badging is a an emerging process throughout the credentialing world.

This is an official U.S. Navy website
Updated: January 8, 2019