Cisco Systems, Inc.

Cisco Certified Network Professional Collaboration (CCNP Collaboration)

Credential: Cisco Certified Network Professional Collaboration (CCNP Collaboration)  In-Demand resource  GI Bill resource
Credentialing Agency: Cisco Systems, Inc.

Renewal Period: 3 years

The Cisco Certified Network Professional Collaboration (CCNP Collaboration) is for collaboration and unified communications network engineers who want develop advanced collaboration skills designing, deploying, configuring, and troubleshooting Cisco Collaboration and Unified communications applications, devices and networks. Candidates must successfully pass one core exam and one concentration exam to achieve certification. While there are no pre-requisites for CCNP Collaboration, candidates often have three to five years of experience implementing collaboration solutions.

More information can be found on the certifying agency's website.

Cisco Certified Network Professional Collaboration (CCNP Collaboration)

MINIMUM REQUIREMENTS

Attainability:    medium

Eligibility Requirements (View Details)

  • Credential Prerequisite
  • Experience: 3 years recommended
  • Education
  • Training
  • Membership
  • Other
  • Fee

Note: This credential may have multiple options for a Service member to meet eligibility requirements. Requirements listed here are based on the minimum degree required.

Exam Requirements (View Details)

  • Exam
  • Written Exam
  • Oral Exam
  • Practical Exam
  • Performance Assessment

Exam Administration (View Details)

  • In-person exam
  • Remote proctored on-line exam
  • Third-party test vendor

RECERTIFICATION SUMMARY

Renewal Period: 3 years

  • Continuing Education
  • Exam
  • Continuing Education OR Exam
  • Fee
  • Other

AGENCY CONTACT INFORMATION

Cisco Systems, Inc.

170 West Tasman Dr.
San Jose, CA  95134

Phone: (800) 553-NETS

Contact Page

To earn CCNP Collaboration, candidates must pass two exams: one core exam and one concentration exam.

  • The core exam (350-801 CLCOR) focuses on knowledge of collaboration infrastructure.
  • Concentration exams focus on emerging and industry-specific topics.
Show Written Exam Requirements / Hide Written Exam Requirements

  • 1.0 Infrastructure and Design (20%)
    • 1.1 Describe the key design elements of the following, pertaining to the Cisco Collaboration architecture as described in the SRND/PA
    • 1.2 Describe the purpose of Edge devices in the Cisco Collaboration architecture such as Expressway and Cisco Unified Border Element
    • 1.3 Configure network components to support Cisco Collaboration solutions
    • 1.4 Troubleshoot network components in a Cisco Collaboration solution
    • 1.5 Explain components to support Cisco Collaboration solutions
  • 2.0 Protocols, Codecs, and Endpoints (20%)
    • 2.1 Troubleshoot elements of a SIP conversation
    • 2.2 Identify the appropriate collaboration codecs for a given scenario
    • 2.3 Configure codec negotiations
    • 2.4 Deploy SIP endpoints
    • 2.5 Troubleshoot collaboration endpoints
  • 3.0 Cisco IOS XE Gateway and Media Resources (15%)
    • 3.1 Configure voice gateway elements
    • 3.2 Configure ISDN PRI/BRI
    • 3.3 Troubleshoot ISDN PRI/BRI
    • 3.4 Configure and verify the MGCP
    • 3.5 Identify the appropriate media resources for a given scenario (hardware and software)
  • 4.0 Call Control (25%)
    • 4.1 Describe the Cisco Unified Communications Manager digit analysis process
    • 4.2 Implement toll fraud prevention on Cisco Unified CM
    • 4.3 Configure globalized call routing in Cisco Unified CM
    • 4.4 Describe Mobile and Remote Access (MRA)
  • 5.0 QoS (10%)
    • 5.1 Describe problems that can lead to poor voice and video quality
    • 5.2 Describe the QoS requirements for these application types (voice and video)
    • 5.3 Describe the class models for providing QoS on a network
    • 5.4 Describe the purpose and function of these DiffServ values as it pertains to collaboration
    • 5.5 Describe QoS trust boundaries and their significance in LAN-based classification and marking
    • 5.6 Describe and determine location-based CAC bandwidth requirements
    • 5.7 Configure and verify LLQ (class map, policy map, service policy)
  • 6.0 Collaboration Applications (10%)
    • 6.1 Configure Cisco Unity Connection mailbox and MWI
    • 6.2 Configure Cisco Unity Connection SIP integration options to call control
    • 6.3 Describe Cisco Unity Connection call handlers
    • 6.4 Describe Cisco Unified IM&P protocols and deployment
    • 6.5 Deploy Cisco Jabber on premises

  • 1.0 Single Sign-On (SSO) for Collaboration Applications (15%)
    • 1.1 Describe types of SSO as they relate to Collaboration
    • 1.2 Describe the SAML SSO login process flow in the context of Cisco Collaboration solutions
    • 1.3 Describe components of SAML 2.0 and later
  • 2.0 Cisco Unified IM and Presence (30%)
    • 2.1 Configure Cisco Unified Instant Message and Presence on premises
    • 2.2 Troubleshoot Cisco Unified IM&P on premises
  • 3.0 Cisco Unity Connection and Cisco Unity Express (30%)
    • 3.1 Configure in Cisco Unity Connection
    • 3.2 Troubleshoot in Cisco Unity Connection
    • 3.3 Implement toll fraud prevention
    • 3.4 Troubleshoot Cisco Unity Connection integration options with Cisco Unified Communications Manager
    • 3.5 Describe digital networking in multicluster deployments in Cisco Unity Connection
    • 3.6 Configure Cisco Unity Express integration to Cisco Unified Communications Manager Express
    • 3.7 Troubleshoot Cisco Unity Express integration to Cisco Unified CME
  • 4.0 Application Clients (25%)
    • 4.1 Configure DNS for service discovery
    • 4.2 Troubleshoot service discovery
    • 4.3 Configure Jabber client installation switches
    • 4.4 Troubleshoot Cisco Jabber Instant Messaging and Presence
    • 4.5 Troubleshoot Cisco Jabber phone control
    • 4.6 Troubleshoot Cisco Jabber voicemail integration
    • 4.7 Troubleshoot certificate validation for Jabber clients
    • 4.8 Describe the Cisco Unified Attendant Console Advanced integration

  • 1.0 Signaling and Media Protocols (20%)
    • 1.1 Troubleshoot elements of a SIP conversation
    • 1.2 Troubleshoot H.323 protocol elements
    • 1.3 Troubleshoot media establishment
  • 2.0 CME/SRST Gateway Technologies (10%)
    • 2.1 Configure Cisco Unified Communications Manager Express for SIP phone registration
    • 2.2 Configure Cisco Unified CME dial plans
    • 2.3 Implement toll fraud prevention
    • 2.4 Configure advanced Cisco Unified CME features
    • 2.5 Configure SIP SRST gateway
  • 3.0 Cisco Unifed Border Element (15%)
    • 3.1 Configure Cisco Unified Border Element dial plan elements
    • 3.2 Troubleshoot Cisco Unified Border Element dial plan elements
  • 4.0 Call Control and Dial Planning (25%)
    • 4.1 Configure globalized call routing elements in Cisco Unified Communications Manager
    • 4.2 Troubleshoot globalized call routing elements in Cisco Unified Communications Manager
  • 5.0  Cisco Unified CM Call Control Features (20%)
    • 5.1 Troubleshoot Call Admission Control (exclude RSVP)
    • 5.2 Configure ILS, URI synchronization, and GDPR
    • 5.3 Configure hunt groups
    • 5.4 Configure call queuing
    • 5.5 Configure time of day routing
    • 5.6 Configure supplementary functions
  • 6.0 Mobility (10%)
    • 6.1 Configure Cisco Unified Communications Manager Mobility
    • 6.2 Troubleshoot Cisco Unified Communications Manager Mobility

  • 1.0 Key Concepts (25%)
    • 1.1 Describe the complications of NAT in a Collaboration environment
    • 1.2 Describe the purpose of ICE, TURN and STUN
    • 1.3 Describe Expressway media traversal
    • 1.4 Describe protocol interworking on the Expressway
    • 1.5 Describe Expressway Licensing
    • 1.6 Describe SIP media encryption mode
    • 1.7 Describe Expressway Core dial plan elements
    • 1.8 Describe key Expressway settings
    • 1.9 Describe Expressway backup and restore procedure (stand alone and cluster)
  • 2.0 Initial Expressway Configurations (25%)
    • 2.1 Configure key Expressway settings
    • 2.2 Configure Expressway Core dial plan elements
    • 2.3 Configure toll fraud prevention on Expressway series (no custom CPL scripts)
    • 2.4 Configure a Business to Business (B2B) collaboration solution
    • 2.5 Troubleshoot a Business to Business (B2B) collaboration solution
  • 3.0 Mobile and Remote Access (25%)
    • 3.1 Configure a Mobile and Remote Access (MRA) solution
    • 3.2 Troubleshoot a Mobile and Remote Access (MRA) solution
  • 4.0 Cisco WebEx Technologies (25%)
    • 4.1 Describe the signaling and media flows used in a Cisco WebEx Video Mesh deployment
    • 4.2 Configure WebEx Hybrid Services/Connector
    • 4.3 Describe Cisco Jabber for Cloud and Hybrid deployments with Cisco WebEx Messenger

  • 1.0 Network Programmability Foundation (10%)
    • 1.1 Utilize common version control operations with git (add, clone, push, commit, diff, branching, and merging conflict
    • 1.2 Describe characteristics of API styles (REST, RPC, and SOAP)
    • 1.3 Describe the challenges encountered and patterns used when consuming APIs synchronously and asynchronously
    • 1.4 Interpret Python scripts containing data types, functions, classes, conditions, and looping
    • 1.5 Describe the benefits of Python virtual environments
    • 1.6 Identify the roles of load balancer, firewall, DNS, and reverse proxy in collaboration application deployment
  • 2.0 Unified Communication (25%)
    • 2.1 Construct API calls to automate CUCM user/phone moves, adds, changes, and using the AXL SOAP API
    • 2.2 Construct API calls to automate dialplan and cluster config using the AXL API
    • 2.3 Describe the capabilities and use of the CUCM CTI APIs TAPI/JTAPI
    • 2.4 Describe the capabilities and use of the CUCM Serviceability Perfmon API and CDR interface
    • 2.5 Describe the capabilities and use of the IP Phone Services API
    • 2.6 Describe the capabilities of Finesse REST APIs and Gadgets
  • 3.0 Cloud Collaboration (25%)
    • 3.1 Describe Webex Teams REST API capabilities, use, application architectures, authentication mechanisms, and token types
    • 3.2 Implement administrative operations on Webex Teams organizations, users, licenses, and compliance events using the Webex Teams REST API
    • 3.3 Construct a Python script to automate creation of Webex Teams spaces and memberships
    • 3.4 Construct a Python script to implement notification
    • 3.5 Construct API calls to implement interactive bots
    • 3.6 Describe the application components involved in conversational bots (Botkit components and ecosystem)
    • 3.7 Create a HTML web application embedding Webex Teams and messaging, audio / video using Webex Teams Widgets
    • 3.8 Describe the capabilities and use for the various Webex Teams SDKs
  • 4.0 Collaboration Endpoints (20%)
    • 4.1 Construct API calls to automate Cisco collaboration room devices using the xAPI SSH interface and xAPI HTTP API (configuration, customization and branding, and making a call)
    • 4.2 Construct a script to monitor Cisco collaboration room device events using the xAPI Python SDK
    • 4.3 Describe the capabilities, use, creation, and deployment of custom controls for Cisco collaboration room devices using the In-Room Controls Editor
    • 4.4 Describe the capabilities, use, creation, and deployment of Cisco collaboration room device JavaScript Macros using the Macro Editor
  • 5.0 Meetings (20%)
    • 5.1 Describe Webex Meetings API capabilities and use to manage users, meetings, events, and trainings
    • 5.2 Describe Webex Meeting API authentication mechanisms
    • 5.3 Construct API calls to implement users and meetings management for Webex Meetings
    • 5.4 Construct API calls to configure Cisco Meeting Server using the REST API

Exam Preparation Resources

There are a number of resources available to help you prepare for the Cisco Certified Network Professional Collaboration (CCNP Collaboration) examination:

An additional resource is O'Reilly Learning Safari Books Online, a searchable digital library that provides online access to thousands of books, training videos and conference sessions. See the Educational Resources section on the Related Sites page here on COOL to learn how to get free access.

Testing Information

  • Exam Administration

    Credential exams may be administered in-person at a testing site, proctored on-line remotely, or have options for both. If an exam is administered through a test vendor, the third-party test vendor box will be checked. The following test administration options apply to the Cisco Certified Network Professional Collaboration (CCNP Collaboration) credential where checked:

    • In-person exam
    • Remote proctored on-line exam
    • Third-party test vendor

  • For more information on the Cisco Systems, Inc. testing process, visit the agency website.

RECERTIFICATION

Cisco Certified Network Professional Collaboration (CCNP Collaboration)

Renewal Period: 3 years

The Cisco Certified Network Professional Collaboration (CCNP Collaboration) credential has the following recertification information:

CCNP certifications are valid for three years.  To recertify, certification holders may chose between passing an exam, earning Continuing Education (CE) credits, or a combination of both.

For the exam option, CCNP Collaboration certification holders must pass ONE of the following before the certification expiration date:

  • Pass one technology core exam
  • Pass any two professional concentration exams
  • Pass one CCIE lab exam

For the Continuing Education options, certification holders must satisfy one of the following options:

  • Pass any one professional concentration exam and earn 40 CE credits 
  • Earn 80 CE credits
  • Note: Marine Corps COOL will only pay recertification fees for the current year, no arrears will be paid. Voucher requests for recertification fees must be submitted with proof of the current status of the certification (for example, a screen shot of your credentialing agency dashboard or a copy of a current fee receipt).

Additional considerations for the Cisco Certified Network Professional Collaboration (CCNP Collaboration) include:

  • There are no formal prerequisites for CCNP Collaboration, but candidates should have a good understanding of the exam topics before taking the exam. CCNP candidates often also have three to five years of experience implementing collaboration solutions.

  • Passing any of the individual exams required for this certification may lead to a Cisco Certified Specialist Certification. More information can be found on the Cisco webpage.

In Demand

This certification is considered in demand. The U.S. Department of Labor sponsored CareerOneStop's analysis indicates the certification is frequently mentioned in online job postings.

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Some

Credential is related to some tasks associated with the duties of the military occupation (at least one critical task but less than 80%)

Most

Credential is directly related to most of the major duties associated with the military occupation (at least 80%)

Other

Credential is related to this military occupation, but is more advanced or specialized and therefore will likely require additional education, training, or experience

CA Eligible

This certification is eligible for CA.

Star

Star credentials are MOS enhancing, as designated by the Proponent. MOS enhancing credentials are directly related to an MOS or ASI, are taught either partially or completely as part of a Program of Instruction (POI), and improves the MOS technical proficiency.

Skill Level

The Skill Level reflects the level, based on MOS training and/or experience, the Soldier should be the most prepared to successfully earn the credential. See the Table Legend for details about each level.

Navy Bucks

Credential voucher or reimbursement for credential exam, re-certification, or maintenance fee has been approved for payment through the Navy's Credential Program Office. To get a voucher request form, click Menu at the top of any page, then click "2 Complete Voucher and Apply" under Credentialing Steps.

CG Bucks

Current Coast Guard policy states all credentials listed on CG COOL may be reimbursed assuming the enlisted service member meets the eligibility requirements as outlined in the Coast Guard Voluntary Credentialing Program Policy (COMDTINST 1540.1(series))

Early Career

1-3 years experience; Enlisted E1 through E4

Mid Career

4-10 years experience; Enlisted E5 through E6

Late Career

10+ years experience; Enlisted E7 through E9

Early Career

1-3 years experience; Enlisted “A” School through E5

Mid Career

4-10 years experience; Enlisted E6 through E7

Late Career

10+ years experience; Enlisted E8 through E9

Early Career

1-6 years experience; Officer O1 through O2

Mid Career

6-12 years experience; Officer O3 through O5

Late Career

12+ years experience; Officer O6 and Above

GI Bill®

Reimbursement for exam fees has been approved for payment through the GI Bill.

Note: GI Bill approval data is updated quarterly. For the latest information, visit the WEAMS Licenses/Certifications Search page. Make sure to select "Both" in the LAC Category Type drop-down before searching.

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ANAB (ANSI)

This credential has been accredited by ANAB (ANSI).

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ICAC

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ABSNC

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NCCA

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IAS

This credential has been accredited by IAS.

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Low

May be difficult to attain: minimum education requirement is a Bachelor's degree, and/or minimum experience is 10 or more years.

Note: In some cases “years of experience” refers to time actively on duty or while holding a certain occupation or prior certification and not always in consecutive calendar years. Additional years required for certain preliminary stages may not be included in this classification. For requirements measured in hours, 1080 hours was considered a year. For days, 365 days was considered a year. Please review all prerequisites and requirements for eligibility, and additional information for details.

Medium

Moderate ease of attainment: minimum education requirement = Associate's and/or prerequisite and/or minimum experience = more than 2 years and less than 10 years of experience.

Note: In some cases “years of experience” refers to time actively on duty or while holding a certain occupation or prior certification and not always in consecutive calendar years. Additional years required for certain preliminary stages may not be included in this classification. For requirements measured in hours, 1080 hours was considered a year. For days, 365 days was considered a year. Please review all prerequisites and requirements for eligibility, and additional information for details.

High

Highly attainable: minimum education requirement = HS or less and/or minimum experience = 2 years or less experience and no additional requirements.

Note: In some cases “years of experience” refers to time actively on duty or while holding a certain occupation or prior certification and not always in consecutive calendar years. Additional years required for certain preliminary stages may not be included in this classification. For requirements measured in hours, 1080 hours was considered a year. For days, 365 days was considered a year. Please review all prerequisites and requirements for eligibility, and additional information for details.

MOS is Military Occupational Specialty
ASI is Additional Skill Identifier
WOMOS is Warrant Officer Military Occupational Specialty
AOC is Area Of Concentration Officer
Functional Area
Branch

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Bright Outlook – new job opportunities are very likely in the future for this job

Registered Apprenticeship

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Updated: January 29, 2021
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