Society of Cable Telecommunications Engineers (SCTE)

Business Class Services Specialist (BCSS)

Credential: Business Class Services Specialist (BCSS)
Credentialing Agency: Society of Cable Telecommunications Engineers (SCTE)

Renewal Period: 3 years

The Society of Cable Telecommunications Engineers (SCTE), Business Class Services Specialist (BCSS) is an intermediate-level professional certification for candidates who perform business-level installations, disconnects, pre-wires, change of service, and multiple tenant unit (MTU) wiring for small to medium business class customers. Candidates should have knowledge of Networking Fundamentals, Ethernet Services, Enterprise Voice, Fault Management, and HFC Networks. Candidates must pass a written exam.

More information can be found on the certifying agency's website.

Business Class Services Specialist (BCSS)

MINIMUM REQUIREMENTS

Attainability:    high

Eligibility Requirements (View Details)

  • Credential Prerequisite
  • Experience
  • Education
  • Training
  • Membership
  • Other
  • Fee

Note: This credential may have multiple options for a Service member to meet eligibility requirements. Requirements listed here are based on the minimum degree required. To view other options, see the Eligibility tab.

Exam Requirements (View Details)

  • Exam
  • Written Exam
  • Oral Exam
  • Practical Exam
  • Performance Assessment

RECERTIFICATION SUMMARY

Renewal Period: 3 years

  • Continuing Education
  • Exam
  • Continuing Education OR Exam
  • Fee
  • Other

AGENCY CONTACT INFORMATION

Society of Cable Telecommunications Engineers (SCTE)

140 Philips Rd.
Exton, PA  19341-1316

Phone: (800) 542-5040

Fax: (610) 363-5898
Email: jwelch@scte.org

Other REQUIREMENTS

The Business Class Services Specialist (BCSS) credential has the following other requirements:

  • Candidates must agree to uphold the SCTE Certification Code of Ethics.

Written Exam

  • HFC Networks
    • System maps, schematics and network diagrams.
    • Core concepts and electrical principles such as ohms law, electrical wiring, grounding, bonding and surges.
    • Core coaxial cable principles; care, verification, attenuation and termination, to include advanced cable math, node to customer premises equipment (CPE) calculations; upstream power levels.
    • Core optical cable principles; care, cleaning, verification, attenuation and management.
    • Troubleshoot to the first active device in HFC network.
    • DOCSIS 1.1/2.+IPv6, 3.0 specifications from an RF level.
    • RF and optical signals to determine network health.
  • Ethernet Services
    • Ethernet Overview: Fundamentals of a network.
    • Fundamental Ethernet services
    • Bottom layers of a network
    • Top layers of a network
    • Overview of the Metro Ethernet Forum (MEF).
  • Networking Fundamentals
    • IP/IPv6 addressing
    • Subnetting and variable length subnet masks in cable network.
    • Common utilities and related tools used to troubleshooting IP/IPv6.
    • IP Management
    • IP Protocols
    • Quality of Service (QoS) and Class of Service (COS).
  • Customer Service
    • Components of customer service.
    • Components that affect company image.
    • Elements of communication and effective communication skills for customer interactions.
    • Steps to self-management on the job.
    • Partnerships with internal and external customers--using three steps--creating the partnership, leading the partnership, and creating opportunities.
    • Outline the steps for explaining the service to the customer.
    • Outline the steps for handling challenging customer.
    • Steps for executing successful communications, presentations, and facilitations with customers and co-workers.
  • Performance Verification
    • Performance verification overview.
    • Verification tests
    • Performance issues
  • Fault Management
    • Fault isolation methodology fundamentals.
    • Top-down vs. bottom-up fault isolation techniques.
    • Isolation tools such as ICMP ping, Traceroute, Print Route and Packet Capture.
    • Fault Management Protocols
    • 802.3ag/ah, MEF-16 E-LMI protocols
    • Multi-domain network model; define MEs, MEGs and MIPs.
    • Y.1731 protocol tools
  • Enterprise Voice
    • PBX Systems
    • Structured Wiring
    • Time Division Multiplexing (TDM) principles.
    • Integrated Services Digital Network (ISDN) Primary Rate Interface.
    • SONet Technology
    • TDM Circuit Emulation
    • Voice Trunking
    • PacketCable
    • Codec
    • Voice over IP Protocol (VoIP)
  • Managed Services
    • Managed Services Overview
    • Set up, maintain, and troubleshoot e-mail services.
    • Set up, maintain, and troubleshoot web services.
    • Proper set up to troubleshoot and maintain content filtering.
    • Set up, maintain, and troubleshoot virus and firewall systems.
    • Set up, maintain, and troubleshoot video conference systems.
    • Managed Internet Services
    • Managed Hospitality Services

Exam Preparation Resources

There are a number of resources available to help you prepare for the Business Class Services Specialist (BCSS) examination:

An additional resource is O'Reilly Learning Safari Books Online, a searchable digital library that provides online access to thousands of books, training videos and conference sessions. See the Educational Resources section on the Related Sites page here on COOL to learn how to get free access.

Testing Information

For more information on the Society of Cable Telecommunications Engineers (SCTE) testing process, visit the agency website.

RECERTIFICATION

Business Class Services Specialist (BCSS)

Renewal Period: 3 years

The Business Class Services Specialist (BCSS) credential has the following recertification information:

  • BCSS certification is renewable every three years. BCSS certification holders must earn 12 Recertification Units (RUs) to maintain certification without having to re-take the exam.

    Additional information about recertification is available on the SCTE Certification Maintenance page.

  • Note: Marine Corps COOL will only pay recertification fees for the current billing cycle. Voucher requests for recertification fees must be submitted with proof of the current status of the certification (for example, a screen shot of your credentialing agency dashboard or a copy of a current fee receipt).

In Demand

This certification is considered in demand. The U.S. Department of Labor sponsored CareerOneStop's analysis indicates the certification is frequently mentioned in online job postings.

Click for external link to CareerOneStop's Credentials Center.

COOL Bucks

See your installation Education Service Officer for credential exam information and coordinating instructions.

COOL Summary

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COOL Summary

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COOL Summary

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Some

Credential is related to some tasks associated with the duties of the military occupation (at least one critical task but less than 80%)

Most

Credential is directly related to most of the major duties associated with the military occupation (at least 80%)

Other

Credential is related to this military occupation, but is more advanced or specialized and therefore will likely require additional education, training, or experience

CA Eligible

This certification is eligible for CA.

Star

Star credentials are MOS enhancing, as designated by the Proponent. MOS enhancing credentials are directly related to an MOS or ASI, are taught either partially or completely as part of a Program of Instruction (POI), and improves the MOS technical proficiency.

Skill Level

The Skill Level reflects the level, based on MOS training and/or experience, the Soldier should be the most prepared to successfully earn the credential. See the Table Legend for details about each level.

Navy Bucks

Credential voucher or reimbursement for credential exam, re-certification, or maintenance fee has been approved for payment through the Navy's Credential Program Office. To get a voucher request form, click Menu at the top of any page, then click "2 Complete Voucher and Apply" under Credentialing Steps.

CG Bucks

Current Coast Guard policy states all credentials listed on CG COOL may be reimbursed assuming the enlisted service member meets the eligibility requirements as outlined in the Coast Guard Voluntary Credentialing Program Policy (COMDTINST 1540.1(series))

Early Career

1-3 years experience; Enlisted E1 through E4

Mid Career

4-10 years experience; Enlisted E5 through E6

Late Career

10+ years experience; Enlisted E7 through E9

Early Career

1-3 years experience; Enlisted “A” School through E5

Mid Career

4-10 years experience; Enlisted E6 through E7

Late Career

10+ years experience; Enlisted E8 through E9

Early Career

1-6 years experience; Officer O1 through O2

Mid Career

6-12 years experience; Officer O3 through O5

Late Career

12+ years experience; Officer O6 and Above

GI Bill®

Reimbursement for exam fees has been approved for payment through the GI Bill.

Note: GI Bill approval data is updated quarterly. For the latest information, visit the WEAMS Licenses/Certifications Search page. Make sure to select "Both" in the LAC Category Type drop-down before searching.

Click to go to the external link for GI Bill licensing and certification information.

ANAB (ANSI)

This credential has been accredited by ANAB (ANSI).

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ICAC

This credential has been accredited by ICAC.

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ABSNC

This credential has been accredited by ABSNC.

Click to go to the external ABSNC web site.

NCCA

This credentialing program has been accredited by NCCA.

Click to go to the external NCCA web site.

IAS

This credential has been accredited by IAS.

Click to go to the external IAS web site.

Low

May be difficult to attain: minimum education requirement is a Bachelor's degree, and/or minimum experience is 10 or more years.

Note: In some cases “years of experience” refers to time actively on duty or while holding a certain occupation or prior certification and not always in consecutive calendar years. Additional years required for certain preliminary stages may not be included in this classification. For requirements measured in hours, 1080 hours was considered a year. For days, 365 days was considered a year. Please review all prerequisites and requirements for eligibility, and additional information for details.

Medium

Moderate ease of attainment: minimum education requirement = Associate's and/or prerequisite and/or minimum experience = more than 2 years and less than 10 years of experience.

Note: In some cases “years of experience” refers to time actively on duty or while holding a certain occupation or prior certification and not always in consecutive calendar years. Additional years required for certain preliminary stages may not be included in this classification. For requirements measured in hours, 1080 hours was considered a year. For days, 365 days was considered a year. Please review all prerequisites and requirements for eligibility, and additional information for details.

High

Highly attainable: minimum education requirement = HS or less and/or minimum experience = 2 years or less experience and no additional requirements.

Note: In some cases “years of experience” refers to time actively on duty or while holding a certain occupation or prior certification and not always in consecutive calendar years. Additional years required for certain preliminary stages may not be included in this classification. For requirements measured in hours, 1080 hours was considered a year. For days, 365 days was considered a year. Please review all prerequisites and requirements for eligibility, and additional information for details.

MOS is Military Occupational Specialty
ASI is Additional Skill Identifier
WOMOS is Warrant Officer Military Occupational Specialty
AOC is Area Of Concentration Officer
Functional Area
Branch

Army e-learning

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NKO e-learning

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Bright Outlook – new job opportunities are very likely in the future for this job

Registered Apprenticeship

An apprenticeship program is registered with the U.S. Department of Labor. Go to the Apprenticeship Finder and enter career path or location to find apprenticeship opportunities.

Click here for External link to: My Next Move for Veterans - Telecommunications Line Installers and Repairers
Click here for External link to: My Next Move salary info for Telecommunications Line Installers and Repairers

Bright Outlook – new job opportunities are very likely in the future for this job

Click here for external link to: My Next Move for Veterans State Map for Telecommunications Line Installers and Repairers

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Updated: August 31, 2020
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